Can we do you a favor?

For questions, concerns or to tell us what you favor, contact us.

Shipping & Handling
Orders placed Monday through Friday are processed within 24-48 hours. Purchases made on Saturday, Sunday or a national holiday will be processed the next business day. A $15 surcharge is added to all shipments to Alaska and Hawaii. Orders cannot be shipped to PO boxes. For international orders, please
contact customer care.

Orders of $100 or more always receive free shipping to 48 contiguous states only.

Sales Tax
Orders shipped to Texas will be subject to applicable local sales tax.

Payment Methods
We accept Visa, MasterCard, American Express and Discover.

Order Status
Upon receipt and verification of your order and payment, you will receive an email confirmation of your transaction. When your order ships, we will email you a tracking number.

Returns
Unfortunately, we do not accept returns at this time.

Online Security and Privacy
Security
Favorbaby provides a secure site for online transactions.  All credit numbers are encrypted for safe, secure online purchases.  We use SSL technology to protect the security of all information transmitted to us.

Privacy
Favor Company, headquartered in the United States (the "Company"), has created this privacy policy for www.favorbaby.com (the "Site") in order to demonstrate its firm commitment to privacy. The following discloses Favor Company's information gathering and dessemination practices for the information collected through this Site. We encourage you to read this Policy before using this Site. Your use of this Site signifies that you agree with all terms of this Policy. Do not use this Site if you disagree with any part of this Policy.

This policy covers how the Company treats personal information that it collects and receives, including information related to you past use of Company products and services. Personal information is information about you that is personally identifiable and that is not otherwise publicly available.

This policy does not apply to the practices of the companies that the Company does not own or control, or to people that the Company does not employ or manage.

Privacy Statement
I. Favor Company's Collection and Use of Information

A. Personally Identifiable Information
We will collect personally identifiable information about you, such as your name, postal address, telephone and mobile numbers, email address, when you provide it to us while on this Site such as when you create an account, sign up for newsletters, participate in a survey, contact customer service, or otherwise interact with this website. Your personally identifiable information may be used by us for all legal purposes, which may include, but are not limited to, responding to your requests, processing your transactions, for administrative purposes such as tracking which parts of the Site are of interest to you.

We will, at no point, share, rent or sell your personal information to any non-affiliated organization without your consent, except in the case when a user's action on the Site is against our policy and it becomes necessary to protect our rights and assets.

However, for internal business purposes, such as optimizing Site experiences and analysing and managing our business, Favor Company contracts with select third parties. As necessary, we may share your personally identifiable information with Favor Company's strategic partners ("Strategic Partners") solely for purposes of executing these endeavors.

We do not otherwise disclose your information to third parties, unless required by law or in connection with a legal claim or proceeding. See "Disclosure of Information to Third Parties," below.

Note Regarding Use of this Site by Persons Under the Age of 18

This Site is not directed to persons under the age of 18 and we request children do not provide personally identifiable information through the Site.

Children
The Company does not contact children under age 18 about special offers or for marketing purposes without a parent's permission.

When a child under age 18 attempts to register with the Company, we ask the child to have a parent or guardian create a "family account" to obtain parental permission.

The Company does not ask a child under age 18 for more personal information, as a condition of participation, than is reasonably necessary to participate in a given activity or promotion.

Parent can review, edit and delete information relating to their child's Company account using tools offered by the Company's "family account".

If a parent chooses not to allow us to further collect or use a child's information, parent enrolled in a Company "family account" can delete their child's account by signing into that child's account and then visiting our account deletion page.

B. Demographic Information
We may collect demographic data, such as your date of birth, gender and zip code. Demographic data may be used to tailor your experience at this Site, such as showing you content including special events and advertising that you might be interested in, and displaying the content according to your zip code.

On occasion, aggregate information that does not identify and particular user may be compiled and share with Strategic Partners of Favor Company.

C. Passive Collection of Non-Personal Information
This Site often requires the use of encrypted or non-encrypted cookies. Cookies are data that a web server transfers to an individual's computer for recordkeeping purposes. Cookies are an industry standard used by most web sites, and help facilitate users' ongoing access to and use of a particular web site, for example by providing information used to delivery content specific to your interestes and for other purposes, such as security and other account administrative functions, and which may track personal identifying information.

Cookies do not cause damage to your computer systems or files, and only the web site that transferred a particular cookie to you can read, modify or delete such cookie. If you do not want information collected through the use of cookies, there are simple procedures in most browsers that allow you to delete existing cookies, to automatically decline cookies, or to be given the choice of declining or accepting the transfer of particular cookies to your computer. Please refer to you browser instructions or help screen to learn more about these functions. You should note, however, that declining cookies may make it difficult or impossible for you to use portions of the Site.

Some uses of cookies in connection with the Site may be under the control of unaffiliated entities that the Company retains for the management of certain programs and fulfillment of specific visitor/customer requests. The Company requires these entities to confine their use of cookies to the uses permitted by this Policy, but the Company cannot be responsible for third party uses of cookies.

The Site may use so-called "pixel-tags," "web-beacons," "clear GIFs" or similar means (collectively, "Pixel Tags") to compile aggregate statistics about Site usage and response rates. Pixel Tags allow us to count users who have visited certain pages of the Site, to deliver branded services, and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, Pixel Tags can tell the sender whether and when the email has been opened.

Favor Company also collects "referrers" information, IP addresses and various environmental variables.
  • A "referrer is information the Web browser passes along to our web servers that references the URL from which you came.
  • The "IP address" is a number used by computers on the network to identify your computer so that data can be transmitted to you.
  • "Environmental variables" include, among other things, the domain from which you access the Internet, the time you accessed this Site, type of Web browsers and operating system or platform used, the Internet address of the website you left to visit this Site, the names of the pages you visit while at this Site, and the Internet address of the website you then visit.
II. Disclosure of Information to Third Parties
Favor Company may share personally identifiable information, including information that you provide on the Site, with third parties as described below. All information shared shall only be done so for the purposes of Favor Company's general business practices, and not in the interest of third parties outside of Favor Company's interests. The Company does not rent, sell or share personal information about you with other people or non-affiliated companies except to provide products or services you have requested, when we have your permission, or under the following circumstances:

  A. Strategic Partners
From time to time we may enter into a special relationship with another company that is not owned or affiliated with Favor Company to provide additional features on this Site. These special relationships may include business partners, and information provided will only be used for Favor Company's general business practices. These strategic partners do not have any independent right to share your information.

B. Other Disclosures
In general, personally identifiable information of any individual user may be shared with other companies outside Favor Company: (i) as permitted by law, (ii) in the event of a transfer of ownership, assets or a bankruptcy of Favor Company, (iii) where we determine that disclosure of specific information is necessary to comply with the request of a law enforcement or regulatory agency or other legal process, or (iv) to protect the interests or safety of the Company or other visitors to this Site.

We have a parent's permission to share the information if the user is a child under age 18. Parents have the option of allowing the Company to collect and use their child's information with consenting to Company sharing of this information with people and companies who may use this information for their own purposes.

We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights to defend against legal claims.

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situation involving potential threats to the physical safety of any person, violations of the Company's terms of use, or as otherwise required by law.

We transfer information about you if the Company is acquired by or merged with another company. In this event, the Company will notify you before information about you is transferred and becomes subject to a different privacy policy.

C. User Generated Content Functions
This Site enables users to submit their own content in surveys and other functions. Please remember that any information you disclose in connection with a submission becomes public information and you should exercise caution when deciding to disclose your personal, financial or other information in a submission. Favor Company cannot prevent such information from being used in a manner that might violate this Privacy Policy, the law, or your personal privacy and safety and is not responsible for the results of such postings.

III. Links and Third Parties' Privacy Practices
This Site may contain links to other sites which are not operated by Favor Company. FAVOR COMPANY IS NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OR THE CONTENT OF SUCH OTHER WEB SITES, INCLUDING WEB SITES OPERATED BY AFFILIATED ENTITIES. We provide links only as a convenience, and the inclusion of a link on the site does not imply endorsement of the linked site by Favor Company. If you provide any personally identifiable information through any such third party web site, your transaction will occur on such third party's web site (and not on this Site) and the personally identifiable information you provide will be collected by, and controlled by the privacy policy of, that third party. Favor Company recommends that you review the privacy policy of third party web sites arrived at from links on this Site.

IV. Security
This Site has security measures in place to help protect against the loss, misuse and alteration of the personally identifiable information under its control. Favor Company employs security measures consistent with standard industry practice to help protect against public access to personally identifiable and account activity information collected on and used by Favor Company at this Site. For instance, access to our databases with personally identifiable information is logged for security purposes and access is limited to key personnel. Certain specific activities are protected using a secure communications encryption technology calls SSL. SSL (stands for Secure Sockets Layer) is a method for hiding information to prevent others from intercepting and reading the data sent between the client (your computer) and the server (this Site). Personally identifiable information and account activity are also protected through the use of user names and passwords. In order to help maintain the security of your information, you should protect the confidentiality of your user name and password.

V. Removing Your Information
This Site may provide you with the opportunity to receive marketing communications from Favor Company. Favor Company will not send you its promotional offers without your consent. However, regardless of your preferences, Favor Company may still at times need to send program emails for administrative reasons.

Favor Company also gives you convenient methods for removing your information from our database so as to not receive future communications or to close your account.

  • You may change and/or delete your account information on the account profile page;
  • You may email Favor Company Customer Care; or
  • You may send mail to the follwing postal adress:

    Favor Company Website Customer Care
    2633 McKinney Ave., No. 130-302
    Dallas, TX 75204
This Site gives you several options for reviewing, correcting, updating or otherwise modifying information you have previously provided:
  • You may make changes and updates on your account profile page
  • You may email Favor Company Customer Care; or
  • You may send mail to the follwing postal adress:

    Favor Company Website Customer Care
    2633 McKinney Ave., No. 130-302
    Dallas, TX 75204
Please note, changes may not be effective immediately. In each event, you must clearly indicate the information that you wish to have changed, or clearly indicate that you wish to have your personally identifiable information removed from our database. We will endeavor to comply with your request as soon as reasonably possible. Note that despite any request for removal of or change to personally identifiable information, we may need to retain certain information for our recordkeeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed or changed. We also reserve the right, from time to time, to re-contact former users of the Site for important administrative purposes

VI. Updates To This Privacy Policy
Favor Company reserves the right to make changes in this Privacy Policy. The Company wil notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Company account or by placing a prominent notice on our Site. We encourage you to check this page regularly since your continued use of this Site following any changes to this Privacy Policy will be deemed to constitute your acceptance of such change.

VII. Contacting Favor Company
If you have any questions about this Privacy Policy or the pratices of this Site, you may contact:

Favor Company
Website Customer Care
2633 McKinney Ave., No. 130-302
Dallas, Texas 75204